At Shepherd we are passionate about helping our clients get their desired results with a minimum expenditure of energy, time, money, and personnel. These efficiencies can be achieved by leveraging technology, either licenses we own or discounted third party vendors based on our national leverage, along with our seasoned (tenured) staff providing best practice consulting in all areas of plan administration. Technology can be leveraged for communication, analytics, and learning. It can help employers and employees understand the plan from a multitude of perspectives.
BENEFIT ADMINISTRATION SYSTEMS
HUMAN RESOURCES SUPPORT SYSTEM
“If you think compliance is expensive – try non-compliance.” – Former U.S. Deputy Attorney General Paul McNulty
The area of plan compliance has never been more complex nor has the cost of non-compliance ever been so high. We help our clients understand these complex rules and navigate any reporting and disclosure obligations. We utilize multiple resources to stay current with federal, state, and local legislative compliance issues. We will meet with you to review our compliance portal, walk you through the requirements you are subject to, and determine if there are any needed improvements. For any area requiring change, we will provide the necessary steps to meet the requirements with hands-on assistance. We provide completed templates for notices that need to be distributed and act as a resource for your questions.
INDUSTRY TRENDS AND REGULATION
LEGISLATIVE UPDATES AND BRIEFS
CLIENT SEMINARS AND WEBINARS
Engaged employees are more than just satisfied with their jobs, they are committed to the company and its goals. They have passion, pride and energy for their work and their organization, and are willing to go the extra mile on a regular basis. Our goal is to support employee engagement at our clients through informative and personalized tools to help plan participants understand the value of their plan.
Our tools and resources will engage your employees throughout the year with branded content in a variety of media formats. We will create a customized plan with you to ensure employees and dependents understand and value your total benefits package.
MONTHLY COMMUNICATION CALENDAR
We believe our clients’ financial security and business continuity deserve the utmost dedication, expert advice, and personal attention from a reliable partner. As your trusted advisor, we will protect you from the unexpected and plan for the unpredictable. We use a variety of tools to expose any potential risks to cost to remember satisfaction.
REVIEW OF COSTS AND UTILIZATION
PLAN BENCHMARKING AND MODELING
BUDGETING AND FORCASTING
The key to a high performing benefits plan is aligning it with the overall business strategy of the client. In our experience, that begins with proper planning and measurable goal creation. A clearly defined strategy will provide a roadmap to ensure we are focusing energy, attention, and solutions in the right place to meet both short and long-term benefit goals. The development of this plan begins with the input of each of the major stakeholders within the firm. We will guide you through a comprehensive discovery process that will allow us to work with you to create a set of achievable goals and objectives for your benefit plan.
MULTI-YEAR STRATEGIC PLAN
PLAN DESIGN MODELING
QUARTERLY CLAIM AND SERVICE REVIEWS
We take a data-driven approach to evaluating the wellness programs our clients engage. Paired with the company’s vision and culture, we review an organization’s workforce demographics and claim utilization benchmarking to develop and implement a customized strategy with measurable goals. This includes the utilization of a data analysis tool where we can aggregate information from multiple platforms include medical, pharmacy, wellness biometric screening, onsite/near-site clinics, and payroll to allow us to monitor performance. Key focus areas – such as gaps in care, preventative utilization statistics, claims paid by member by month, prescription drug usage, and disease management engagement – are just a few data points used to help us evaluate the success of the program over time, as well as allow our team to recalibrate the program to achieve maximum efficacy in the most desired key performance areas. Cohort groups can be established to determine the effectiveness of any risk management program implemented.
HEALTH AND FINANCIAL WELLNESS PROGRAMS
PARTICIPATION AND OUTCOMES-BASED PROGRAMS
ON-SITE AND NEAR-SITE CLINICS
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